How do I book a ride with Hop?

Simply download the Hop app, enter your pickup and drop-off locations, choose your ride type, and confirm your booking. A nearby driver will be assigned to you instantly.

Can I schedule a ride in advance?

Yes! Hop allows you to schedule rides ahead of time so you can plan your trips stress-free.

How do I become a Hop driver?

Download the Hop Driver app, upload your required documents (license, registration, ID), and once approved, you can start accepting rides.

HOP-App

Step 2

Your details

Which app is this about? *

🛵 Passenger 💼 Driver / Partner

Full name *

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Email address *

We'll reply to this address.

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Mobile number

Optional for inquiries.

Please enter the mobile number linked to your account.

Step 3

Your message

Topic *

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Message *

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Step 3

Why are you leaving?

I no longer use the service I found a better alternative Privacy or data concerns Too many notifications or emails Problems with rides, deliveries, or drivers Payment or billing issue I'm creating a new account Other reason

Please select a reason for deleting your account.

Tell us more

Optional — but your feedback helps us improve HOP-App.

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Step 4

Understand what happens next

DeletedYour profile, saved addresses, payment methods, ride & delivery history, and app preferences will be permanently deleted within 30 days.

RetainedTransaction records required by law (e.g., BIR tax and accounting rules) are kept for the legally required period, then deleted.

RetainedRecords related to open disputes, chargebacks, or safety investigations are kept until the case is resolved.

Driver/Partner accounts: any unpaid earnings will be settled to your registered payout method before deletion is completed.

How can we help?

What do you need?

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Why are you leaving?

Understand what happens next

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